Booking Conditions and cancellation policy
Here with Kilimanjaro Brothers booking condition for Kilimanjaro climbing to ensure prompt working to our clients.
Kilimanjaro Brothers booking condition
To make your booking please make sure you have the correct names of all the clients and for tours and safaris as well as the nationality.
If any changes occurs, email us early and we will hold your confirmed tour before the cancellation rules apply.
deposit to be paid latest 10 days after our confirmation of booking. If you arriving for trip on Saturday and Sunday The remaining amount may be paid latest 3 week days before commencement of our services, but if you arriving on working days you can pay on arrival.
And be sure to get the invoice number for processing payment by Credit cards. Its reliable, safe and secure payment system.
Cancellation fees – Guidelines:-
For bookings cancelled, change plan or reduced by numbers between:-
– 60 – 45 days from the date of arrival 30% will be charged
– 44 – 14 days from the date of arrival 50% will be charged
In case of cancellation within 14 days of arrival or in the case of a ‘No Show’, 100% of the booking will be charged
In some cases more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund you more depending on our direct costs involved.
Cancellations must be made in writing.
In the unlikely event that we have to cancel a tour for any reason we will try and offer the choice of an alternative arrangement or you will receive a full refund. We will do our out-most to inform you about any cancellations earliest possible and latest 14 days before commencement of our services.
For any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Kilimanjaro Climbing Adventure negligence. If sickness or accident interrupts a tour, we shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by us willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid.
We recommend that the client advise passengers to take out necessary insurance to protect the passengers against such eventuality.
Should a problem occur, please advise both Kilimanjaro Climbing Adventure and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract.