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+255 716 958 597 sales@kilimanjarobrothers.com

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

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Booking Conditions and Cancellation Policy

Booking Conditions and cancellation policy

Here with Kilimanjaro Brothers booking condition of 18th Dec 2020-18 Dec 2021 for Kilimanjaro climbing to ensure prompt working to our clients.

Booking

Kilimanjaro Brothers booking condition
To make your booking please make sure you have the correct names of all the clients and for tours and safaris as well as the nationality.
If any changes occurs, email us early and we will hold your confirmed tour before the cancellation rules apply.

Payments


Deposit to be paid latest 10 days after our confirmation of booking. If you arriving for trip on Saturday and Sunday The remaining amount may be paid latest one week before commencement of our services, but if you arriving on working days you can pay on arrival.

And be sure to get the invoice number for processing payment by Credit cards. Its reliable, safe and secure payment system.

Cancellation & Refunds
New Cancellation fees – Guidelines:

Cancellations must be sent in writing or email to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office.

If a booking is cancelled the client is subject to a cancellation fee as follows:
For Kilimanjaro Treks

  • 7 days and above before departure – No cancellation fees
  • 1 to 6 days before departure – 50% of the total tour price will be charged as cancellation fees
  • Change travel dates “any time” Free of charge.

In some cases more strict cancellation rules apply and in some cases like bookings of hotels and transfers only, we will be able to refund you more depending on our direct costs involved.

Cancellations must be made in writing.

In the unlikely event that we have to cancel a tour for any reason we will try and offer the choice of an alternative arrangement or you will receive a full refund. We will do our out-most to inform you about any cancellations earliest possible and latest 7 days before commencement of our services.

For any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Kilimanjaro Climbing Adventure negligence. If sickness or accident interrupts a tour, we shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident was caused by us willful act or gross negligence. We shall not be liable for any refund, either total or partial, of passage money paid.

We recommend that the client advise passengers to take out necessary insurance to protect the passengers against such eventuality.

Complaints


Should a problem occur, please advise both Kilimanjaro Climbing Adventure and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract.